Lifefone Review 2023
As we age, our health and safety become increasingly important. One of the most effective ways to ensure that seniors can live independently while also having access to emergency assistance is through a medical alert system. In fact, according to a recent study by Grand View Research, the global medical alert system market size is expected to reach $11.1 billion by 2028, with a compound annual growth rate of 6.2% from 2021 to 2028.
BY Jose Alpuerto
Senior Staff Writer, Medical Alert Systems
May 10, 2023
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With so many options on the market, choosing the right medical alert system can be challenging. That’s why we’re here to help with a LifeFone review for 2023. LifeFone is a leading medical alert system provider that offers peace of mind to seniors and their families. In this review, we’ll take a closer look at the features, pricing, and overall effectiveness of LifeFone to help you decide if it’s the right option for you or a loved one. So, let’s dive in!
What is LifeFone?
LifeFone has been a trusted provider of medical alert systems for over four decades, offering security and peace of mind to thousands of people throughout the United States since 1976. As an innovator in the healthcare communications industry, LifeFone utilizes the latest information technology and remains committed to providing all subscribers a “personal” response.
In terms of reputation, LifeFone has received an A+ rating from the Better Business Bureau and is recommended by leading healthcare providers throughout the US. Its service is recognized by the National Council on Aging, the National Stroke Association, WebMD, and the National Institute of Senior Citizens. US-based customer care agents are available to assist subscribers 24/7, and the company offers a 30-day money-back guarantee.
LifeFone is a reliable and cost-effective medical alert system that provides peace of mind to seniors and their families. Its reputation for quality and commitment to personal responsibility makes it a top choice for anyone needing a medical alert system.
How Does LifeFone Work?
The LifeFone Emergency Response Service is designed to quickly and efficiently summon help in an emergency. With just the press of a button on your pendant, wristband, or wall-mounted help button, a signal is sent to a small base unit in your home, which then contacts the LifeFone emergency response center.
For those who need emergency assistance while away from home, LifeFone’s “On The Go” service includes a small mobile device with GPS services to locate you in case of an emergency. When you press the help button on the mobile device, it contacts the LifeFone monitoring station and notifies them of your location.
For those at risk of falls, LifeFone’s Fall Detection Service includes a pendant that can automatically summon help in case of a fall. The Fall Detection Pendant connects to the LifeFone base unit or mobile device, which then contacts the LifeFone monitoring station on your behalf.
When you press the help button, the LifeFone Care Agent immediately receives your personal Emergency Care Instructions. They will stay in contact with you until the medical emergency is over. LifeFone dispatches your local EMS or a loved one, depending on your situation and personal preferences. Additionally, LifeFone will notify your designated family, friends, and physicians according to your Emergency Care Instructions.
lifefone Key Features
Personalized Emergency Care Instructions
LifeFone’s medical alert systems allow subscribers and their family members to customize a response plan to fit their specific needs. The Emergency Care Instructions can be changed as your situation changes.
The LifeFone medical alert system is portable and can be moved from one location to another. With a simple call to the emergency response center, the system can be reactivated in your new location.
Medical Alarm Technology
LifeFone’s two-way voice base unit provides high-tech medical alarm technology, which allows the activation of the system up to 1,300 feet from the base unit.
Nationwide 4G LTE Cellular Coverage
LifeFone’s emergency response service protection works with their cell phone service plan and doesn’t require any phone service in your home.
Every LifeFone unit is backed by a lifetime warranty, and your LifeFone equipment will be quickly replaced at no charge.
Waterproof Help Button
The small, lightweight help button is waterproof, easy to use, and worn as a necklace or wristband. It is monitored by the LifeFone Response Center 24 hours a day, and there are never any batteries to change.
Professional Emergency Care Agents
LifeFone’s professional Emergency Care Agents are on call 24 hours a day, 365 days a year, providing caring service, security, and peace of mind to seniors, their families, and caregivers throughout the United States.
Pros and Cons of LifeFone
LifeFone offers a range of products to suit different needs, lifestyles, and preferences. These products include:
AT-HOME & ON-THE-GO
A mobile medical alert with GPS service that protects you 24/7 in your home and anywhere you go in the U.S. This is the smallest, lightest, and most powerful mobile medical alert that works with LifeFone’s cell phone service.
AT-HOME & ON-THE-GO
A lightweight mobile medical alert with GPS service that protects you 24/7 in your home and anywhere you go in the US. This system works on the Nationwide AT&T networks; everything is covered with your LifeFone service. The Text to Locate feature allows approved caregivers to find their loved ones simply by texting.
AT-HOME & ON-THE-GO SMARTWATCH ACTIVE
A technologically advanced alternative to a traditional medical alert device designed for those with active lifestyles. This smartwatch is stylish and easy to use, with many features not available with other devices, including emergency help, heart rate monitoring, step tracking, daily weather, and low battery warning. It uses AT&T LTE cellular service in your area but works with LifeFone’s cellular service.
LifeFone’s At-Home systems are designed to give you independence and safety in and around your home. This service works with a landline, providing 24/7 emergency response when seconds count.
LifeFone’s At-Home cellular system works without a landline, using AT&T’s nationwide cellular network. It works with LifeFone’s cell phone service and provides 24/7 emergency response when seconds count.
LifeFone medical alert devices offer peace of mind for those who value safety and independence. However, some products require a cellular service, which may not be available in all areas, and the add-on fall detection feature comes at an additional cost.
LifeFone offers several medical alert devices with different costs, depending on your chosen plan. Here is a list of the LifeFone cost per device:
At-Home & On-the-Go, VIPx:
- Voice-in-pendant with optional automatic fall detection
- Plans start as low as $41.95 per month on an annual plan.
At-Home & On-the-Go, VIP Active:
- Voice-in-pendant with optional fall detection
- Plans start as low as $39.95 per month on an annual plan.
At-Home & On-the-Go:
- With optional fall detection
- Plans start as low as $36.95 per month on an annual plan.
At-Home & On-the-Go Smartwatch Active:
- A GPS-based medical alert system with add-on fall detection
- Plans start as low as $45.95 per month on an annual plan.
- With optional fall detection
- Plans start as low as $24.95 per month on an annual plan.
- With add-on fall detection
- Plans start as low as $30.95 per month on an annual plan.
Please note that these prices may vary depending on the billing plan you choose and that the cost of the fall detection pendant is an additional fee. It’s important to review the available plans and device options to choose the one that best fits your needs and budget.
Other Medical Charges
LifeFone does not charge additional fees beyond the monthly service fee for monitoring and emergency services. This includes no installation or activation fees, no up-front deposits, and no increase in the price of service once subscribed. Customers also have the flexibility to choose a billing plan that works best for them and can cancel at any time without penalty.
LifeFone offers a free month of service for every new subscriber referred and the ability to protect a second person in the home for no additional fee, except for the Fall Detection Pendant.
However, it is important to note that additional fees for certain optional features, such as the Fall Detection Pendant, may exist. It is recommended to carefully review the pricing and features of each plan before making a decision.
What is the range of the LifeFone medical alert systems?
The range of the LifeFone systems is up to 1,300 ft. in any direction from the base unit.
What happens if the power goes out?
The LifeFone base unit has a 32-hour backup battery to ensure continuous monitoring in case of a power outage.
Can I cancel my LifeFone medical alert system subscription at any time?
Yes, there is no time commitment with LifeFone, and you can cancel at any time and pay only for the time you’ve used. You will receive a full refund for any unused, pre-paid amount.
What is the warranty on the LifeFone equipment?
The LifeFone equipment comes with a limited lifetime warranty.
How many emergency contacts can I have with the LifeFone system?
You can have unlimited emergency contacts with the LifeFone systems. We will contact as many people as you request according to your customized emergency notification instructions, which you can update online, by mail, email, or phone.
LifeFone is a reliable and highly recommended medical alert system that has been in business since 1976.
One of the most significant advantages of LifeFone is its affordable price. With plans starting as low as $24.95 monthly, LifeFone provides affordable, 24/7 monitoring that doesn’t require upfront deposits or installation fees. Additionally, their subscriber price guarantee ensures your monthly rate won’t increase after subscribing.
Another advantage of LifeFone is its high-quality equipment. LifeFone uses UL-certified equipment that is easy to install, and its pendant and wristband are fully waterproof. Additionally, LifeFone offers a limited lifetime warranty on its equipment.
LifeFone also offers unlimited emergency contact notifications, meaning they will contact as many people as you request and follow your customized emergency notification instructions. They also have US-based customer care agents available 24/7 in their owned and operated call center.
One of the cons of LifeFone is that the fall detection pendant comes at an additional fee. However, the protection of a second person in your home is available for no additional cost.
In conclusion, LifeFone is a reputable medical alert system with an excellent track record. Its affordability, high-quality equipment, and reliable monitoring make it an attractive option for those seeking a medical alert system. Additionally, its recognition by leading healthcare providers and organizations such as the National Council on the Aging, the National Stroke Association, WebMD, and the National Institute of Senior Citizens further solidify its credibility as a medical alert system.
Jose Alpuerto is a technology writer who just loves technology for home and office. With more than 10 years in writing and marketing experience, he is obsessed with innovating ways that are usefull and effective.