ADT Medical Alert System Review 2024

Imagine living alone and suddenly experiencing a medical emergency with no one around to help. It’s a frightening thought, but unfortunately, it’s a reality for many people. That’s where medical alert systems come in – a technology that can help save lives and provide peace of mind for individuals and their loved ones. These systems have been around for decades, but with the rapid advancement of technology, they’ve become even more sophisticated and effective.



  • Waterproof pendants and bracelets
  • Fast response

Brio House is an independent review site. We may earn money when you click links inside our site.

Today, we will look closer at one of the leading medical alert systems on the market – the ADT Medical Alert System.

In this ADT Medical Alert review, we’ll dig into this system’s features, benefits, and drawbacks to help you determine if it’s the right choice for you or a loved one. Whether you’re a senior who wants to maintain independence while staying safe or a caregiver looking for a reliable solution to help keep your loved one protected, this review will provide you with all the information you need to make an informed decision. So, let’s dive in and explore the ADT Medical Alert System.

adt medical alert system review

What is ADT Medical Alert System?

The ADT Medical Alert System is a product offered by ADT, a security company committed to the safety and security of homes and businesses for over 145 years. With over 17,000 professionals across 200 locations throughout the United States, ADT ensures that its 6 million customers stay as safe and secure as possible.

The ADT Medical Alert System is designed to provide additional protection for individuals who want to maintain their independence while staying safe. The system allows users to quickly and easily call for help during a medical emergency, with 24/7 monitoring and support from trained professionals.

ADT has a strong ethical commitment to its customers and maintains the highest standards for its industry, with a Code of Conduct and training programs in place to ensure compliance. With a focus on creating a culture of integrity, ADT offers generous benefits, opportunities for career advancement, and an inclusive culture for its employees.

How Does ADT Medical Alert System Work?

The ADT Medical Alert System provides fast and reliable help in an emergency. To use the system, simply press the personal help button or wear the Fall Detection pendant, which automatically sends an alert if a fall occurs. Once the button is pressed, ADT’s monitoring professionals will communicate with you via two-way voice to determine what kind of help is needed.

Based on your needs and preferences, ADT will then alert your caregivers, loved ones, or emergency responders to provide the necessary assistance. With ADT’s Medical Alert System, you can live with peace of mind, knowing that help is just a button press away.

ADT Medical Alert System Key Features

Trained monitoring professionals

ADT’s monitoring professionals are trained to respond to emergency situations quickly and efficiently. They communicate with you through a two-way voice system and assess the situation to determine the needed help.

Fast response

In an emergency, every second counts. ADT’s monitoring professionals provide fast and reliable responses to ensure you get the help you need as quickly as possible.

Help seniors maintain their lifestyle

The ADT Medical Alert System allows them to maintain their independent lifestyle by providing them the confidence and security they need to live alone. This system allows seniors to feel safe and comfortable in their homes while still enjoying their daily activities.

Waterproof pendants and bracelets

The pendants and bracelets that come with the ADT Medical Alert System are waterproof, so you can wear them in the shower or bath. This ensures that you are always protected, even when bathing or in wet conditions.

Foreverate Guarantee

ADT offers a Foreverate guarantee, meaning you will never have to pay for a replacement pendant or bracelet if yours is lost or damaged.

Company-Owned, US-Based Monitoring Centers

The emergency response center is owned by ADT and is located in the United States.

Pros and Cons of ADT Medical Alert System


  • Reputable Brand: The company has been in the security and monitoring industry for 148 years and is a well-established and trustworthy brand.
  • Fast-Response Time: 24/7 professional and U.S-based monitoring that is highly responsive, with an average response time of under 30 seconds.
  • Fixed Rate Guarantee: Offers a ForeveRate Guarantee, meaning that the service’s price remains the same, with no fixed-term agreements.
  • Premium Protection Plan: ADT Premium Protection Plan is included with every purchase, and it covers all medical alert devices and accessories at no additional cost to the customers.
  • Trained Professionals: ADT Medical Alert’s monitoring professionals undergo 200 hours of specialized courses and senior-sensitivity training to cater to the needs of aging or health-related concerns.
  • Free Next-Day Shipping: They offer free next-day shipping to ensure quick delivery of its products and services.
  • Caregiver Friendly: They won the 2022 Caregiver Friendly Award, signifying their understanding of the value of supporting family caregivers.


  • Limited Lifetime Warranty: Lifetime warranty does not apply to all products, which means that some products may only have limited warranties.
  • No Money-Back Guarantee: It does not offer a money-back guarantee, which may deter some customers who are unsure if the service is right for them.

ADT Medical Alert System Products

ADT offers several medical alert system products to help seniors maintain their independence and safety. Here’s an explanation of each:

Medical Alert Basic System

This in-home system comes with a waterproof pendant or wristband. It connects to a standard landline and has a 300-foot range from the base. It features a personal help button that connects the user to a trained ADT professional in an emergency. The system also monitors the home temperature.

Medical Alert Plus System

This system offers coverage inside and outside the home. It has twice the coverage area of the Basic system and can operate without a traditional phone line. It also features a personal help button and home temperature monitoring. An optional fall detection feature is available.

ADT Medical Alert System Plus Package

This package includes both the in-home Basic system and the portable On-the-Go system.

ADT Medical Alert System On-The-Go Package

This package includes the portable On-the-Go system.

On-The-Go Medical Alert System

This portable medical alert device has built-in GPS technology to track the user’s location in case of an emergency. It has a wireless connection with two-way talk and operates without a traditional phone line. It also features a personal help button and optional fall detection.

ADT Medical Alert System Costs

The ADT Medical Alert System has three different packages with varying costs.

Medical Alert Basic System

The Medical Alert Basic system costs $29.99 monthly and operates within your home, requiring a standard landline. It has a 300-foot range from the base and comes with a waterproof pendant or wristband featuring a personal help button. The system also includes home temperature monitoring.

Medical Alert Plus System

The Medical Alert Plus system costs $37.99 monthly and is designed for those who love spending time outside. It has an extended in-home range, does not require a landline and can connect via a cellular connection. The system includes home temperature monitoring and a personal help button. Fall detection is also available as an optional add-on.

On-The-Go Medical Alert System

The On-The-Go Medical Alert Emergency Response System costs $39.99 monthly and is a portable mobile device. It comes with a mobile base unit and has GPS location capabilities, allowing for use while away from home. The system also includes a personal help button, and fall detection is available as an optional add-on.

Other ADT Medical Alert System Charges

Based on the information provided by ADT, there are no additional costs or fees for their Medical Alert Systems beyond the monthly monitoring fee, which are standard charges from other medical alert companies. However, here are some additional benefits and features that come with ADT’s Medical Alert Systems:

  • Product Warranty: There are no costs associated with the product warranty, which is valid for the lifetime of the system.
  • Free 2-day Shipping: ADT offers free 2-day shipping for their medical alert systems.
  • No Equipment & Activation Fees: There are no upfront equipment or activation fees.
  • Billing Frequency Discounts: ADT offers discounts for customers who choose to pay for their service on an annual or quarterly basis.

ADT Medical Alert System FAQs

Can the ADT Medical Alert System be used outdoors?

Yes, ADT offers both the Medical Alert Plus System and the On-The-Go Medical Alert System, which provide coverage outside your home.

Is a landline required for the ADT Medical Alert System?

No, a landline is not required for the wireless Medical Alert Plus System or the On-The-Go Medical Alert System. However, the in-home Basic Medical Alert System does require a standard landline.

Is there a long-term contract required for ADT Medical Alert System services?

Yes, ADT offers month-to-month service plans, but long-term contracts may offer discounted rates.

How is the ADT Medical Alert System installed?

The ADT Medical Alert System is designed for easy self-installation. The unit has simple instructions and can be set up in just a few minutes.

What happens if I press the help button accidentally?

If you press the help button accidentally, inform the ADT professional who answers that you are not in need of assistance.

Are ADT Medical Alert System emergency services available 24/7?

Yes, ADT offers 24/7 professional monitoring and assistance for their Medical Alert Systems.

Final Verdict

Overall, the ADT Medical Alert System offers a range of options to fit various needs and lifestyles. The in-home Basic System provides a cost-effective option for those who primarily need assistance within their homes and have a landline connection. The Plus System offers greater range and flexibility with no landline required, while the On-The-Go System provides portable and GPS-enabled coverage for those frequently away from home. All systems offer the option for fall detection and temperature monitoring.

ADT Medical Alert System offers additional benefits such as a lifetime product warranty, no equipment and activation fees, and billing frequency discounts. With their company-owned, US-based monitoring center and UL-Listed Products, users can be assured of the quality and reliability of the service.

However, it is important to note that the monthly costs of the ADT Medical Alert System can be higher compared to other similar services in the market. It is also important to consider if the specific features and options offered by ADT Medical Alert System match the user’s needs and preferences.

Ultimately, ADT Medical Alert System can be a good choice for those who prioritize reliability and brand reputation and are willing to pay a premium.

Jose Alpuerto

Written by

Jose Alpuerto

With a heart that beats for the young and young-at-heart alike, Jose dives headfirst into the world of tech wizardry and safety gadgets, all with the mission of turning aging at home into an adventure. Armed with a keyboard and an unquenchable enthusiasm, he spins tales of gadgets that bring laughter and ease to the lives of the elderly, proving that growing older doesn’t mean you can’t keep the spirit of play alive.