Bay Alarm MEDICAL Review 2023

In recent years, medical alert systems have gained widespread recognition for seniors and people with health issues to achieve greater security and autonomy. These devices allow users to request assistance in an emergency by pressing a button on a wearable device, which is connected to a base unit that relays the message to a monitoring center. This technology enables users to get help quickly, which can be critical in life-threatening situations.



  • Voted Best Medical Alert Provider
  • Automatic Fall Detection
Personal emergency response system

BY Jose Alpuerto

Senior Staff Writer, Medical Alert Systems

May 11, 2023

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Among the many providers of medical alert systems, Bay Alarm Medical has established a reputation for offering high-quality products that cater to its customer’s diverse needs and lifestyles.

This Bay Alarm Medical review will examine their products and services in greater detail. We will discuss the features of their various medical alert systems, such as fall detection technology and medication reminders, and evaluate their ease of use. Additionally, we will examine Bay Alarm Medical’s monitoring and response capabilities, customer service, and pricing to assess their products and services comprehensively. By doing so, we aim to help you decide which is the best medical alert system to suits your needs.

What is Bay Alarm Medical?

Bay Alarm Medical is a company with a 70-year history, specializing in providing life-saving alert systems to seniors. The company’s focus is on protecting the most important things in life, including family, health, and independence.

Bay Alarm Medical provides industry-leading medical alert technology to its clients, which is backed by one of the most reliable 24-hour medical alarm emergency call centers in the USA. The company prides itself on delivering fast and effective assistance to seniors when they need it most, ensuring that their clients have peace of mind knowing they are always protected.

How Does Bay Alarm Medical Works?

Bay Alarm Medical systems are designed to provide immediate assistance in case of an emergency. When the user needs help, they simply need to press their wearable device’s emergency button, which will activate a connection to Bay Alarm Medical’s monitoring center.

At the monitoring center, a trained operator will immediately respond to the alert and initiate a two-way conversation with the user through the device’s built-in speaker and microphone. The operator will assess the situation and determine the appropriate response, which may include contacting friends, family, neighbors, or local emergency services such as 911.

Bay Alarm Medical is equipped with GPS location tracking and fall detection technology, which automatically detects a fall and alerts the monitoring center, even if the user is unable to press the emergency button. Additionally, some systems include medication reminders, which can help ensure that users take their medication on time.


Voted Best Medical Alert Provider

Bay Alarm Medical’s In-Home Medical Alert System uses your existing landline and installs in seconds. It offers an extra-large help button and clear hands-free two-way audio. The system delivered the fastest overall response times and the best portable help button range in PCMag’s tests, making it their Editors’ Choice for in-home medical alert systems.

Easy Setup

The medical alert systems are designed for plug and play installation, without any tools required. Every system comes with easy-to-follow help guides.

Automatic Fall Detection

This feature is available as an upgrade with In-Home and Mobile GPS medical alert systems and automatically places a call for help if you’re unable to.

Multiple Options

Bay Alarm Medical offers a variety of medical alert systems to fit different needs and lifestyles, including the SOS Home, SOS All-In-One, SOS Mobile, SOS Smartwatch, and Bundle Packages.

Made In America

Bay Alarm Medical is a family-owned business that has been serving fellow Americans since 1946. Their core products are designed, manufactured, and monitored exclusively in the United States.

Pros and Cons of bay alarm medical


  • 24/7 monitoring: Bay Alarm Medical offers round-the-clock monitoring for all their medical alert systems, providing peace of mind to users and their loved ones.
  • Monitored in USA: All Bay Alarm Medical’s products are designed, manufactured, and monitored in the USA, ensuring a high level of quality and responsiveness.
  • Ultra-fast LTE cellular: Bay Alarm Medical offers cellular options for their medical alert systems, with ultra-fast LTE cellular technology available for the In-Home Cellular, SOS All-In-One, and SOS Smartwatch plans, providing reliable and fast connections.
  • Caregiver tracking: The Mobile GPS Help Button plan and the SOS Smartwatch plan include caregiver tracking features, allowing family members and caregivers to monitor the user’s location and activity.
  • Easy setup: Bay Alarm Medical devices are designed for easy plug-and-play installation, with no tools required, and come with clear help guides to assist users with the process.


  • Equipment cost: Some of Bay Alarm Medical’s plans require an upfront equipment cost, such as the SOS All-In-One and SOS Smartwatch plans, which may be a barrier to entry for some customers.
  • Additional monthly fee for fall detection: Fall detection is not included in all of Bay Alarm Medical’s plans and requires an additional monthly fee of $10, which can add up over time.

Bay Alarm Medical Products

Bay Alarm Medical offers several medical alert products to cater to the needs of different individuals. The following are the products and their brief descriptions:

SOS Home | Landline

$24.95/month: This package is the most affordable and includes 24/7 monitoring and assistance. It requires a landline connection and is a good option for those who spend most of their time at home.

SOS Home | Cellular

$29.95/month: This package includes all the features of the SOS Home | Landline package, but with the added benefit of 4G LTE cellular technology. This means that it can work without a landline connection and is a good option for those who want flexibility in their home location.

SOS All-In-One

$37.95/month: This package is designed to provide 24/7 emergency help both at home and away from home. It includes a mobile GPS help button with app-based location tracking and caregiver tracking, making it a good option for those who are frequently on the go.

SOS Mobile

$29.95/month: This package is similar to the SOS All-In-One package but does not include in-home coverage. It includes a mobile GPS help button with app-based location tracking and caregiver tracking and is ideal for those who want protection while on the go.

SOS SmartWatch

$34.95/month: This package is a modern alternative to traditional devices. It includes a smartwatch with a physical help button to dispatch local EMS to your location, ultra-clear two-way talk, and enhanced battery life. It is a good option for those who want a discreet and stylish medical alert device.

Bundle Packages

From $39.95/month: They also offers bundle and affordable medical alert system, these combine any of their mobile devices with an in-home medical alert system. This is a cost-effective way to widen your safety net and be covered both at home and away from home.

In addition to these packages, Bay Alarm also offers automatic fall detection as an add-on feature with their In-Home and Mobile GPS systems. The cost for this feature is $10.00/month.

Other Bay Alarm Medical Charges

In addition to the monthly fees for each package, Bay Alarm Medical may also charge for the following:

  • Equipment Cost: For the SOS All-In-One, SOS Mobile, and SOS SmartWatch packages, there is a one-time equipment fee. The equipment fee for the SOS All-In-One and SOS Mobile is $99, while the equipment fee for the SOS SmartWatch is $159.
  • Cancellation Policy: To initiate the cancellation process, you must contact Bay Alarm Medical customer service using the phone number provided on their website or instruction materials. If you wish to receive a refund for the equipment fee, you must return the equipment within the 30-day trial period.
  • Caregiver Tracking: This feature is only available with the Mobile GPS Help Button plan and is included in the monthly fee.
  • Ultra Fast LTE Cellular: This feature is available with the In-Home Cellular Plan, Mobile GPS Help Button Plan, and SOS SmartWatch Plan, and is included in the monthly fee.
  • 24/7 Monitoring: 24/7 USA Monitoring is available with all Bay Alarm Medical packages and is included in the monthly fee.

It is important to note that the monthly fee for each package is subject to change and that additional charges may apply. Customers should carefully review all fees and charges before signing up for a Bay Alarm Medical package.

Bay Alarm Medical FAQs

How far away from the base unit or mobile device can I be and still use my Bay Alarm Medical System?

The range of Bay Alarm Medical systems depend on the specific device you have. The In-Home Landline system has a range of up to 1,000 feet from the base unit, while the In-Home Cellular and All-In-One systems have a range of up to 400 feet from the base unit. The Mobile GPS and SOS Smartwatch systems have unlimited range as long as they have a cellular connection.

How long does it take to install a Bay Alarm Medical Alert Devices?

Installing Bay Alarm Medical systems are typically very easy and can be done in just a few minutes. The In-Home Landline system simply needs to be plugged into a phone jack and power outlet. The In-Home Cellular and All-In-One systems just need to be plugged into a power outlet. The Mobile GPS and SOS Smartwatch systems are pre-activated and can be used right out of the box.

Will my Bay Alarm System work outside of the United States?

Bay Alarm Medical Alert Systems are designed to work within the United States only. If you travel outside of the United States, your system will not work. However, you can temporarily suspend your service while you are away and resume it when you return.

How often do I need to test my Bay Alarm System?

Bay Alarm Medical recommends testing your system once a month to ensure that it is working properly. To test your system, simply press the help button on your device and speak with the monitoring center operator.

What happens if I accidentally press the help button on my Bay Alarm Medical Alert System?

If you accidentally press the help button on your Bay Alarm Medical Alert System, simply let the monitoring center operator know that it was an accidental alarm. If you are unable to communicate with the operator, emergency services will be dispatched to your location as a precaution.

Final Verdict

Bay Alarm Medical appears to be a reliable and reputable company with a range of medical alert systems to suit different needs and preferences. Customers have praised Bay Alarm customer service for being responsive, as well as their user-friendly equipment, and quick emergency response times. However, some customers have reported issues with the billing and cancellation processes.

Overall, it’s important to thoroughly research and compare different medical alert systems before making a decision, and to carefully review the terms and conditions of any company you choose to work with.

Written by

Jose Alpuerto

Jose Alpuerto is a technology writer who just loves technology for home and office. With more than 10 years in writing and marketing experience, he is obsessed with innovating ways that are usefull and effective.