Connect America Review 2023
Today, we’re diving into the world of medical alert devices. These devices can be life savers, literally, and we’re putting the spotlight on a leading provider, Connect America. Connect America is one of the nation’s largest independent providers of medical alert systems, offering a full suite of home and mobile medical alert solutions designed to provide 24/7 monitoring for emergency protection.
BY Jose Alpuerto
Senior Staff Writer, Medical Alert Systems
May 18, 2023
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This review aims to give you a comprehensive understanding of what Connect America offers, how their systems work, and whether it could be a good fit for you or your loved ones, including its features, usability, pricing, and customer support.
Connect America Medical Alert Systems
Now, before we jump into the nitty-gritty, let’s get a quick refresher on medical alert devices. These are devices designed to signal the presence of a hazard requiring urgent attention and to summon emergency medical personnel. These systems are particularly important for seniors or individuals with medical conditions who may require immediate assistance in case of an emergency. They’ve been around for some time now and have evolved significantly, offering a range of features such as fall detection, GPS tracking, and mobile connectivity.
Connect America is headquartered in Philadelphia, Pennsylvania, and is a major player in this field, having been founded in 2004. They provide various medical alert solutions, designed to cater to different needs, from in-home systems to mobile ones. The company’s home and mobile medical alert solutions feature lightweight wearable and waterproof components that can be equipped with fall detection. Let’s dive a bit deeper into what their medical alert system brings to the table.
User Experience and Usability
Connect America’s medical alert systems are designed to be easy to use. The wearable devices are lightweight and comfortable to wear. The buttons are large and easy to press. The system is also easy to set up.
Here are some of the features that make Connect America’s medical alert systems user-friendly:
- The wearable devices are lightweight and comfortable to wear. This is important for people who may have difficulty wearing bulky or heavy devices.
- The buttons are large and easy to press. This is important for people who may have difficulty seeing or pressing small buttons.
- The system is easy to set up. This is important for people who may not be tech-savvy.
- The system is monitored 24/7 by a team of trained professionals. This provides peace of mind knowing that help is always available if needed.
- The system is backed by a 30-day money-back guarantee. This gives you peace of mind knowing that you can try the system risk-free.
Connect America Features and Specifications
Connect America’s medical alert systems come packed with an impressive array of features and benefits, including:
Connect America’s monitoring center is staffed 24 hours a day, 7 days a week. This means that if you press your help button, someone will be there to help you immediately.
Connect America’s fall detection feature can automatically detect if you have fallen. If you do fall, the system will send an alert to the monitoring center, and they will dispatch emergency services if necessary.
Connect America’s GPS tracking feature can track your location. This can be helpful if you have wandered away from home or if you need help finding your way back.
Connect America’s two-way communication feature allows you to talk to the monitoring center staff. This can be helpful if you need assistance or if you just want to chat.
Waterproof wearable devices
Connect America’s wearable devices are waterproof. This means that you can wear them in the shower, in the pool, or even in the bathtub.
Pros and Cons of Connect America Medical Alert Systems
We’ve covered a lot of ground so far, but it’s time to boil things down a little. To give you a clear snapshot, we’re going to outline the main advantages and potential drawbacks of the Connect America Medical Alert System. Remember, what might be a pro for one person could be a con for another, and vice versa. It all depends on individual needs and circumstances. With that said, let’s dive in!
Connect America Products
In-Home Landline System
The In-Home Landline System is the most basic system and connects to a traditional landline phone. It includes a base unit with a speakerphone and a help button. Users can choose between a pendant-style or wrist-worn help button. The help button is water-resistant and can be worn in the shower.
In-Home Cellular System
The In-Home Cellular System connects to a cellular network and does not require a landline phone. It includes a base unit with a speakerphone and a help button. Users can choose between a pendant-style or wrist-worn help button. The help button is water-resistant and can be worn in the shower.
The On-the-Go System is a portable system that can be used anywhere. It includes a base unit with a speakerphone and a help button. Users can choose between a pendant-style or wrist-worn help button. The help button is water-resistant and can be worn in the shower.
Connect America Pricing and Value
Connect America offers a competitive pricing structure. The in-home system starts at $29.95 per month. This plan includes 24/7 monitoring, fall detection, and two-way communication. There is also a one-time equipment fee of $99.95.
Connect America also offers a variety of add-on features, such as GPS tracking, which starts at $10 per month.
Here is a breakdown of the pricing for the Connect America In-Home System:
- Basic Plan: $29.95 per month
- Fall Detection: $10 per month
- GPS Tracking: $10 per month
- Two-Way Communication: $10 per month
The Connect America In-Home System is a great option for people who are looking for a reliable and affordable medical alert system. The system is easy to use and features a variety of features and benefits that can help you stay safe and independent.
Meanwhile, Connect America’s mobile medical alert system starts at $39.95 per month. It also comes with a one-time equipment fee of $99.95 with the same add-on features you can get from the company’s in-home system. The Connect America Mobile Medical Alert System is a great option for people who are looking for a reliable and affordable medical alert system that they can take with them wherever they go.
Customer Support and Service
In the rapidly evolving landscape of medical alert systems, it’s crucial to find a provider that not only ensures safety but also offers comprehensive services catering to diverse needs. Connect America stands out in this regard with its robust and versatile offerings. They provide more than just a medical alert system; they offer a safety net, a lifeline, and a comprehensive support system for users and their loved ones. From professional 24/7 monitoring service to emergency medical services and a dedicated nurse line, Connect America’s services go above and beyond.
Here are some key features that set Connect America apart in the industry:
- Connect America offers expert, 24/7 monitoring from nationwide UL-accredited call centers.
- The company’s call center acts as a comprehensive resource hub for users.
- Services include immediate access to emergency medical services and a 24/7 nurse hotline.
- Connect America offers comprehensive case management for holistic user support.
- They also provide top-tier customer service support, recognized by customer testimonials.
- Prompt family and caregiver notifications ensure everyone stays informed during emergencies.
- Connect America supports Social Determinants of Health (SDoH), showcasing their commitment to overall user wellbeing.
Connect America FAQs
What is the Medical Alert Connect App?
The Medical Alert Connect App is a free mobile app provided by Connect America. It allows users to check the system’s status, manage their account, and get immediate assistance if required.
How does the Connect America medical alert system use the cellular network?
Connect America’s medical alert systems use a cellular connection to communicate with their monitoring centers. This ensures the system can send an emergency call even if the home phone line is down.
Does Connect America offer a mobile unit?
Yes, Connect America offers a mobile unit as part of their ‘On the Go’ system. This unit is ideal for active, older adults who want protection outside their homes. It comes with a built-in two-way speaker and can be used anywhere with cellular coverage.
What is the optional fall detection feature?
The optional fall detection feature is an additional service offered by Connect America. A special fall detection button can automatically detect falls and send an alert to the monitoring center.
How does Connect America handle phone calls and emergency calls?
Connect America’s call centers handle all emergency calls. They maintain open lines of communication with users through a two-way speaker in the base unit or mobile unit. In an emergency, the center can dispatch medical help and notify caregivers or family members.
Who owns Connect America?
Connect America is owned by a private equity firm called Rockbridge Growth Equity. Rockbridge Growth Equity is a private equity firm that invests in growth-oriented companies in the healthcare, technology, and consumer sectors. The firm has over $2 billion in assets under management and has invested in over 100 companies. Rockbridge Growth Equity acquired Connect America in 2011. Since then, the company has grown significantly and now offers a variety of medical alert systems and services. Connect America is a leading provider of medical alert systems in the United States and has helped thousands of people stay safe and independent.
What is the battery life of the Connect America systems?
The battery life varies by product. The mobile unit has a battery life of up to five days, while the base unit of the home system has a 32-hour backup battery.
Does Connect America offer a protection plan?
Yes, Connect America offers a protection plan to cover repairs or replacement of equipment due to normal wear and tear, power surges, or damage from an accident.
Are there long-term contracts with Connect America?
No, Connect America does not require long-term contracts. Users have the flexibility of paying monthly, and there are also options to pay annually for a discount.
Is there an activation fee for Connect America’s medical alert systems?
Connect America charges a monthly fee for their medical alert systems but does not require a contract or activation fees.
How does Connect America handle false alarms?
If a false alarm occurs, the user can simply communicate with the monitoring center through the system’s two-way speaker and let them know no assistance is needed.
Is the equipment provided by Connect America water-resistant?
Yes, both the emergency button and the optional fall detection button provided by Connect America are water-resistant, allowing users to wear them in the shower or bath.
Are there any additional fees with Connect America?
Connect America does not charge additional fees beyond the monthly or annual plan cost and any optional services like fall detection.
Is Connect America accredited by the Better Business Bureau?
Yes, Connect America is accredited by the Better Business Bureau (BBB) and has been since July 26, 2005.
Does the Connect America system require a power outlet?
The base unit of Connect America’s system needs to be plugged into a power outlet. However, the mobile unit is battery-powered and comes with a charging cradle for easy recharging.
What happens if a problem occurs with my Connect America system?
If a problem occurs with your Connect America system, their customer service team is available 24/7 to assist you. Depending on the issue, they can guide you through troubleshooting steps over the phone or arrange for a replacement unit if needed.
So, what’s the final verdict on the Connect America Medical Alert System? All things considered, it’s a solid choice. The system is robust, easy to use, and provides a vital service in a reliable way. The quick response times and excellent customer service offer a sense of security that is invaluable for seniors and their loved ones.
Of course, it’s crucial to consider individual needs and circumstances when choosing a medical alert system. But from our perspective, Connect America is definitely worth considering. We’re excited to see how they continue to innovate and improve in the future.
And there you have it, folks! We hope this review has been helpful in your search for the right medical alert system. We’ve conducted thorough research and analysis to bring you this information. If you’re interested in further reading, check out Connect America’s website and various user reviews online.
Remember, safety and peace of mind are invaluable, and a medical alert system like Connect America’s can provide just that. As always, we’re here to help guide your decision-making process with accurate and timely reviews. Stay tuned for more, and take care!
[Please note that this review article is based on research and personal opinion. Prices and features may vary, so always check the provider’s website for the most current information.]
Jose Alpuerto is a technology writer who just loves technology for home and office. With more than 10 years in writing and marketing experience, he is obsessed with innovating ways that are usefull and effective.