Introduction to Medical Alert Systems and Lockboxes

Understanding Medical Alert Systems

A medical alert system is a device that allows individuals, particularly those who are elderly or have medical conditions, to get help during an emergency. These systems are designed to signal the presence of a hazard requiring urgent attention and to summon emergency medical personnel. They are vital tools that can save lives, especially in situations where the individual is unable to reach a phone to dial for help.

The primary purpose of a medical alert system is to provide peace of mind to users and their loved ones. Knowing that help is just a button press away can make a significant difference in the life of someone with serious health concerns. These systems are particularly important for the elderly, who may be more prone to falls, medical emergencies, and other situations where immediate assistance is needed.

The Role of Lockboxes in Medical Alert Systems

A lockbox is a secure device that provides a safe place to store keys for your home. In the context of a medical alert system, a lockbox plays a crucial role in ensuring that first responders can gain access to your home in the event of an emergency.

The lockbox is typically installed somewhere easily accessible outside the home, such as on the front door doorknob or a nearby fence. It is secured with a combination code, which is shared with the medical alert system provider. In an emergency, the provider can dispatch this code to emergency medical services (EMS), allowing them to unlock the lockbox and retrieve the key to your home. This ensures that they can quickly gain access to your home, even if you are unable to open the door.

The lockbox is designed to be robust and easy to use. It features a silver hook, or shackle, that can be left open or closed. To open the lockbox, you simply need to enter the correct number combination on the keypad. If you need to replace the keys inside or change the combination, you can easily open the lockbox, make the necessary changes, and then close it again.

Having a lockbox as part of your medical alert system is vital for the future. It ensures that emergency responders can access your home without having to break a window or door, reducing potential damage and speeding up their response time. It also provides a secure place to store a spare key, reducing the risk of lockouts.

Moreover, the lockbox is linked to your account with the medical alert system provider. This means that if you change the combination, you should confirm this change with the provider to ensure their records are up-to-date. This is a free service provided by most medical alert system providers, and it’s crucial for ensuring that EMS can access your home in an emergency.

A lockbox is an essential component of any medical alert system. It provides a secure, convenient way for EMS to gain access to your home in an emergency, ensuring that you can get the help you need as quickly as possible. As a customer, it’s important to understand how your lockbox works and how to change the combination when necessary.

Overview of the Article

This article delivers an in-depth, step-by-step guide on changing the lock combination of your medical alert system lockbox, ensuring optimal security and ease of access for emergency situations. We will cover everything from understanding the importance of regularly updating your lock combination, to a step-by-step guide on how to change it.

We will also answer some frequently asked questions about lockboxes and medical alert systems. Whether you’re a current user of a medical alert system or considering getting one, this article will provide valuable insights to help you maintain the security and functionality of your system.

Setting Up and Using a Medical Alert System Lockbox

Choosing the Right Lockbox for Your Medical Alert System

When it comes to choosing a lockbox for your medical alert system, there are several factors to consider. First and foremost, the lockbox should be durable and weather-resistant, as it will be placed outside and exposed to various weather conditions. It should also have a secure locking mechanism, typically a four-digit combination code, to ensure that only authorized individuals can access the keys inside.

There are several popular lockbox brands available in the market, each with its own set of features. Some of the well-known brands include Medical Guardian, MobileHelp, and Bay Alarm Medical. These brands offer lockboxes that are designed to be robust, easy to use, and secure. They also provide support to customers for any issues or questions you might have about using the lockbox.

How to Install a Lockbox

Installing a lockbox is a straightforward process that can be done with minimal tools. Here’s a step-by-step guide:

  1. Decide on a location for the lockbox. It should be easily accessible for emergency responders but not too obvious to passersby. The front door handle, a wall near the entrance, or a sturdy fence are good options.
  2. Open the lockbox using the initial combination provided by the manufacturer.
  3. Insert your house key or keys into the lockbox.
  4. Close the lockbox and scramble the combination dials to lock it.
  5. Attach the lockbox to your chosen location. Some lockboxes can be hung directly on a door handle, while others may require additional tools to secure them to a wall or fence.

During installation, it’s important to consider safety precautions. Make sure the lockbox is securely attached to prevent it from being easily removed. Also, be careful not to accidentally lock the keys inside before you’ve set your desired combination.

How to Use a Lockbox

Using a lockbox is simple once you know how it works. To open the lockbox, you’ll need to enter the correct combination by turning the dials to the appropriate numbers. Once the correct combination is entered, the lockbox should open, allowing you to access the keys inside.

To close the lockbox, simply close the door and scramble the combination dials. This will lock the box and secure the keys inside. It’s important to remember to scramble the dials after closing the lockbox to ensure it’s locked.

Storing keys in the lockbox is also easy. Simply open the lockbox, place the keys inside, and close and lock the box. It’s a good idea to check the lockbox regularly to ensure it’s still securely attached and working properly.

Changing the Lock Combination on a Medical Alert System

When and Why to Change Your Lock Combination

Changing the lock combination on your medical alert system lockbox is a crucial aspect of maintaining the security of your home. There are several reasons why you might need to change your lock combination.

For instance, if you suspect that someone unauthorized has learned your combination, it’s essential to change it immediately to prevent unauthorized access to your home. Similarly, if you’ve recently had a change in caregivers or other personnel who have access to the lockbox, it’s a good idea to update the combination.

Regularly changing your lock combination is a good security practice. It reduces the chances of someone guessing your combination over time. It’s recommended to change your lock combination every six months or so, even if there’s no immediate reason to do so.

How to Change the Lock Combination

Changing the lock combination on a medical alert system lockbox can vary slightly depending on the brand and model of the lockbox. However, the general process is as follows:

  1. Open the lockbox using the current combination.
  2. Once open, look for a reset button or lever inside the lockbox. This is usually located near the dials or the shackle.
  3. Push or slide the reset button or lever. This will put the lockbox into reset mode.
  4. While holding the reset button or lever, turn the dials to your new desired combination.
  5. Release the reset button or lever. Your new combination is now set.

When choosing a new combination, it’s important to select a combination that is secure yet easy for you to remember. Avoid obvious combinations like “1234” or your birth year. A mix of random numbers is usually the most secure.

What to Do After Changing Your Lock Combination

After changing your lock combination, it’s important to notify your medical alert system provider about the change. This ensures that in the event of an emergency, the provider can give the correct combination to emergency responders.

Next, you should write down the new combination and store it in a secure location. This could be a safe, a locked drawer, or a password-protected document on your computer. It’s crucial to keep this information secure to prevent unauthorized access to your lockbox.

Finally, test the new combination a few times to make sure it works correctly. Open and close the lockbox with the new combination to ensure it’s been set correctly. If you encounter any issues, contact your lockbox manufacturer or medical alert system provider for assistance.

FAQs and Conclusion

Frequently Asked Questions

Here are some common questions about medical alert lock boxes and changing lock combinations:

What is a medical alert lock box?

A medical alert lock box is a secure box where you can store your house keys. It’s part of a medical care alert system and allows emergency responders to access your home in case of an emergency.

How do I make my door key easily accessible in an emergency?

By using a medical alert lock box, you can ensure that your door key is easily accessible in an emergency. Simply store your key inside the lock box, which can be opened by emergency responders using a four-digit code.

How do I open the lock box?

To open the lock box, you’ll need to enter the correct four-digit code. Once the correct combination is entered, pull the front of the lock box open to access the key inside.

What happens in the event of an ambulance being dispatched to my home?

In the event an ambulance is dispatched to your home, the medical alert system provider can give the four-digit code to the emergency responders. This allows them to open the lock box and gain access to your home.

Can I change the four-digit code on my lock box?

Yes, you can change the four-digit code on your lock box. This is recommended for security reasons and can usually be done by following the instructions provided by the lock box manufacturer.

Where can I purchase a medical alert lock box?

Medical alert lock boxes can be purchased from various providers. It’s recommended to review different options and choose a lock box that best suits your needs. You can often purchase them directly from the provider’s website.


In this article, we’ve covered everything you need to know about medical alert lock boxes, from choosing the right one to installing and using it. We’ve also discussed how to change the four-digit code and the importance of doing so regularly for security reasons.

Remember, a medical alert lock box is a crucial part of any medical care alert system. It ensures that your door key is easily accessible in case of an emergency, allowing emergency responders to gain access to your home quickly and efficiently.

So, make sure your lock box is secure, and keep your combination codes up-to-date. If you have any issues or questions, don’t hesitate to contact your lock box manufacturer or medical alert system provider. They have professional customer service teams who can provide you with the knowledge and assistance you need.

Looking forward, it’s convenient to have a lock box as part of your medical care alert system. Not only does it provide easy access for emergency responders, but it also gives you peace of mind knowing that help can quickly enter your home in an emergency. So, don’t delay – if you don’t have a lock box yet, consider making that purchase today.

Jose Alpuerto

Written by

Jose Alpuerto

With a heart that beats for the young and young-at-heart alike, Jose dives headfirst into the world of tech wizardry and safety gadgets, all with the mission of turning aging at home into an adventure. Armed with a keyboard and an unquenchable enthusiasm, he spins tales of gadgets that bring laughter and ease to the lives of the elderly, proving that growing older doesn’t mean you can’t keep the spirit of play alive.